madison seating review

This month (January 2020), I placed an order with them for a new Herman Miller Aeron chair. The merchandise is in perfect working condition. Ordered and in stock item, no communication as to delays, then outright canceled because I complained. rude customer service. Ordered over 3 months ago with no update. Madison Seating Reviews ( 47 Reviews ) Website: www.MadisonSeating.com . Now I know and will never again buy or encourage anyone to buy from them. Read real customer ratings and reviews or write your own. The color black and blue are hard to discern on a mesh chair. The chair was well packaged, but arrived with a minor/medium defect that I suspect happened in shipping. Tip for consumers:Check and use your chair thoroughly before throwing away the box. OUR MISTAKE. After 1 week of obsessively seeking out a great deal on Steelcase Leap V2 via Craigslist, FB Market Place, every store, Amazon, YouTube video, Reddit Review, Consumer Affairs, BBB and all of the resellers Madison Seating had decent feedback from customers so I went with it. I do not consider this company ethical, trustworthy or responsible. Ordered 10/7/2020 and I called once and they told me my chair was expected to be shipped "mid-November". But of course the photo shown on the website is of a perfect chair with absolutely no scratches or snags. I have been working with Madisonseating for 3 years. The bottom of the seat is already touching metal frame of the chair - so instead of nice cushion the front on my legs are sitting on top of hard metal. The chair was in otherwise good/great condition and as advertised "open item", shipped well packaged, and their customer service was prompt. I appreciate their willingness to earn our business. When I pay $650 for a chair, I expect a lot more from the seller. A free inside look at company reviews and salaries posted anonymously by employees. They have good decent discounts also. Never received a refund or replacement. Very grateful. is your name a coincidence, or are you its namesake? Do not order from here Do not order from here. I explained that the chairs were stained and damaged and I would not keep them if for free.I was then notified that I would be charged for return shipping.I explained that fraud is actually illegal and that they would charge for shipping could not possibly make sense to them and have since filed a complain with the FTC and was refunded by my credit card company after providing Madison Seating's emails and photos. Stay safe with our COVID-19 guide. Products used:None. It appears you may have gotten confused by your own purchases. Bravo. We have a 99.9% positive rating on eBay and Amazon, where we offer our open box specials as well. Thank you for your patience and understanding.EmmaCustomer CareSent 11/16Dear Customer, Thank you for your recent purchase with Madisonseating.com, the leader in North America selling brand name office chairs at discount prices.As your email confirmation indicates, we ask that you allow an estimated 14 business days for delivery from the order date. the web is almost literally jammed full of terrible reviews from their former customers--just google them.. if … I was able to fix the chair on my own, but I contacted the company anyways. I send an email to ask them if they can adjust to the new price. Completely inexcusable and unprofessional. The bad news was that the chair arrived with a cracked frame, disappointing after waiting quite a while for a Covid-caused delay in shipping. Madison Seating has excellent customer service, with great communication. If you are in the market for good office chairs and don't want to pay a ridiculous amount, I highly advise you look nowhere else other than Madison Seating. They literally replied and threaten that: if I choose to return for this reason, they will put me into the blacklist and never sell me anything in the future!!!! So I finally cancelled my order today. The good news was a very fast response from Madison, offering to send a replacement chair within a couple of days, and telling me no need to return the first one. The warranty we offer covers any mechanical issues that may arise during normal use of the product, Gain trust and grow your business with customer reviews, To find more information about reviews and trust on Sitejabber.com please visit. Also beware of the hefty restocking fees of $150. Cant wait been siting on a cheap ikea chair for years so this is a huge upgrade. 334 people have already reviewed Madisonseating. Madison Seating Promo Codes. Think twice before you decide to save 40% or 50% on this purchase. What is covered under the 10 year warranty exclusively with madison seating, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. After my initial order, the color I ordered my chair was not going to be released till the end of the month. 768 S Front St Bldg D. ... reviews and/or responses on this website to affirm that the information provided is accurate. Not only do we endeavor to bring you the greatest selection of top quality furniture the web has to offer, but we also consider your satisfaction and contentedness to be the primary focus of our agenda. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! The only issue I had was the left arm chair was stuck in the lowest setting. 2 Madison Seating reviews. There is no apology. how do i get my money back? 50 aanbiedingMadison SeatingJanuari2021 . They made a mistake with my order but apologized and have handled it well. Horrible customer service. Sort Reviews By: Brenda J. Madison Seating's customer service has been consistent, timely, and reliable since I first ordered a chair (Steelcase Leap) from them. Business Profile. Our company name is Madisonseating.com. 888-704-3435. Allie This is the email we got from Trustpilot: © 2021 Trustpilot, Inc. All rights reserved. We purchased 3 Steelcase chairs from MadisonSeating.com. Thank you Madison customer service. This company responds to reviews on average within 1 hour. Read real customer ratings and reviews or write your own. In my case two chairs would cost $540. Enjoy Free Shipping Sitewide. Feel free to reach out to our customer care department by emailing customerservice@madisonseating.com, Thank you for your interest in Madison Seating, currently the largest retailer in North America for brand name office chairs at the lowest prices possible! Hi Alice. It's been almost 2 months and not shipped. I emailed to cancel my order and would not do business nor recommend anyone to this company. bought another elsewhere then you sent chair! This product and all other Steelcase and Herman Miller chairs are NOT NEW, and Madison is not a authorized dealer for either. At that time, you were told the delivery time frame would be around 10-14 business days. Products used:office chair: Leap V2 (Steelcase), The title says it all really, I had issues arise due to the current economical situation, and their customer support allowed me to cancel nearly immediately without hassle. I reached-out to Madison Seating's sales and customer support teams by e-mail, and one their members (Annie) immediately replied to me, offering to send me a replacement chair at no cost (and offering me to keep the broken chair). Why they didn't just say it was fine to send it back in the replacement chair's box (that I requested to pay for up front) is beyond me. A free inside look at company reviews and salaries posted anonymously by employees. In reliance on this promise, I placed my order. To be clear, I have the purchase receipt and email trail to support the story of my incredibly poor experience with Madison Seating. Last December (2020), I purchased from Madison Seating a "Leap V2" chair (manufactured by Steelcase). Products used:Aeron Chair by Herman Miller - Highly Adjustable - Posture Fit - Carbon Buyers beware. Join the 132,685 Madison Seating customers who have purchased and are enjoying their Aeron chair. We are so confident that our prices are currently the lowest on the internet we are willing to not only match but beat anyone selling these item(s) at a lower cost. It came in 3 pieces. Our Trustpilot account has been hacked with illegitimate reviews like this one. And, then there's the cost to ship the product back. Avoid at All Costs. The chair you purchased was part of our clearance sale section and the prices are reduced considerably so that yourr savings will be several hundred dollars. Hi Lonnie. I reached out to Madison Seating, and they responded within 4 hours offering to send a replacement at no cost to us without having to send back the old chair. The chair was delivered in July mostly assembled. Unless we pay a subscription to Trustpilot, we are no longer able to flag these illegitimate reviews. Madison Seating Steelcase products are NOT new. Loving our new Leap Chair from Madison Seating!!! idiots! i don't believe i will accept it. Again, an email confirmation with a DIFFERENT order number was emailed to you along with a notification indicating there was an issue with the payment provided. I had to email them asking where the order was, and their response was it will be delivered mid to late January, despite specifically trying to order an in stock item.Filed a BBB complaint about the misleading advertising and poor communication. I ordered one first, just to check them out, and they passed with flying colors, delivery was fast and the chair was of great quality, so I ordered a second chair, it had a couple of problems. I was so impressed with their willingness to overcome external problems to make sure I had my needs met. 348 people have already reviewed Madisonseating. Read 1 customer review of the Madison Seating www.madisonseating.com & compare with other Online Home Furnishing Shops at Review Centre I would buy from them again. They sent black chairs with black base rather than the silver we ordered. Below is the response custom service giving about Open Box items. Tip for consumers:Do not order from Madison. They lower the price of Aeron right after 1 day of my purchase on eBay. Stay away from this company. But when the shipper broke my chairs and I told Madison, they had a solution for me within one business day. 2 Madison Seating reviews. Those arrived in yet another color, and totally used condition.I again emailed customer service and was told they can offer another $50 discount. Feel free to contact our customer service department directly for more information relating specifically to your order. If a customer is indeed legitimate and not looking to commit online fraud, they would have rectified the situation with the credit card and simply placed a new order online. Ordered a supposedly in stock chair at the beginning of December, with their site and order confirmation saying in stock items should ship in 10-14 days.By the start of January I had received zero communication from the company as to possible delays or any status on the order. 1 Review . I was quoted 10-14 business days to delivery. They are a scam! I pointed out that the chair was on their site in black as well and under a different sku and name, they admitted they had no silver.I was offered a discount and moved on.Then I ordered four more to match. They weren't going to charge me the additional shipping costs unless I used an oversized box. Read about their experiences and share your own! I am delighted with communication. I reported this to Madison customer support team and they were very courteous to send me a free chair as replacement without me having to resend them the defective piece. Madisonseating.com has been excellent in taking care of a customer service issue I had. Learn how to stay safe during COVID-19 in our new guide: Allie You were emailed a confirmation of this order along with an order number assigned for that transaction. Home Decor, Write a Review. Their customer service is non-existent with the current order. Share your voice on ResellerRatings.com I sent them a picture of the chair with the defect, and they offered either to send me a new chair, or refund me. I sent that to them and they very generously decided to send me a new chair without me returning the old one. 46 ‘Madison Seating’ Reviews. This reviewer did not keep the box and wanted us to literally come to their home and pack up the chair. That is awesome!, I highly recommend Madison Seating for ergonomic chairs. Their response to this was to outright cancel the order in retaliation.Save your money, time, and energy. They offered to simply send us a new chair rather than having us repack up the damaged chair and return it to them.This was the best solution and we look forward to the new chair arriving as soon as possible.Thank you, Madison Seating! Report to your state comsumer agency and along with your credit card company for failing to act. Clearly they tried to deceive the consumer thinking they are buying a Herman Miller fully loaded chair. I bought a Steelecase chair from Madison Seating at a very good price. If a Madison Seating representative makes you a promise, even in writing, view it skeptically. They should stop selling something that they cannot deliver. Once I ordered, I was updated regularly by email. It arrived with the back plastic part of the chair broken. 443 reviews for Madison Seating, rated 3.36 stars.
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