Yesterday and this morning, everything seemed to be working fine, running dolby vision 4K, atmos and sync. I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. Setting the input device (Roku) to 1080p resolution makes the system work. 2) Sources > Receiver/soundbar > Sync box > TV: HDMI ARC bypass needs to be enabled; Music mode might not … Anytime I use/receive a signal over 720p the TV screen flashes to black every few seconds. If a No Signal message appears when you select the HDMI, Video, or Channels (CABLE/ANTENNA) input, follow the instructions below to resolve the issue. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. Picked up the Hue Play HDMI Sync Box the other day and when it is running I have no issues -- lag isn't noticeable, switching inputs is a breeze, adjusting brightness and intensity for the different inputs works great. I am experiencing this issue when the input is from my xbox and from my apple tv. We aren’t sure why it can’t just be a part of the main Hue app. I just started to rewatch "The Expanse" on Amazon in 4K using the Sync Box. It was strange that it was working, then it stopped. None of this was a problem yesterday, or this morning but I have been fighting it for the last few hours. We tested the Sync Box with a pair of Play light bars. My screen shows NO SYNC INPUT , how can I get rid of this? Plus the Hue Sync Box @ $220. Annoyingly, you need to use a different Hue Sync app, it doesn't all live within the normal Hue app. I've tried everything I can think of. No Signal message displays on the screen after selecting an input on the TV. Press question mark to learn the rest of the keyboard shortcuts. You can set up your sync box and receiver or soundbar in three ways: 1) Sources > Sync box > Receiver/soundbar > TV: HDMI ARC bypass needs to be disabled; Music mode always works. It is an HDMI pass through device that takes signal from HDMI inputs and then recreates the color with your Philips Hue lights. Then go back to ready to sync. The whole idea behind the HDMI Sync Box is to boost the immersion of whatever you’re watching by precisely syncing your surrounding Hue lights with the picture on your screen. The app will show that the sync is in progress, then it will show that there is no signal detected ( even though it is playing). I have tried- unplugging the sync box for 20 seconds and holding the button when you plug it back in, restarting everything, cleaning up the bridge, deleting the sync from my system and resetting it. The device was listed as in new condition and came with its original box. TV signal drops until I reopen the Hue Sync app. I am watching something and everything works fine. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. I tried to switch back to watch the game tonight and it says no signal. If you still see NO SIGNAL on your TV screen, see the next step below… 2 – If you have your TV on the correct INPUT or SOURCE and you still see NO SIGNAL… CABLE OR SAT BOX NEEDS RESET-Remove or unplug the power cable from the Cable TV … Just got the hue sync box a week ago and I’m having an issue with no signal being detected. Suddenly my TV says „No signal detected“ and the sound continues (as well as the light sync). I have just bought the Sync Box and will receive the gradient strip tomorrow. Check programming times. You should check your internet connection by looking at light #4 on the Hue bridge and possibly restart your bridge. Make sure your hue bridge is connected directly to your router, if it is going through a switch or Applicable Products and Categories of This Article. Use ONLY port 2 or 4 for 4K Dolby Vision content like your Apple TV. With that done, you get launched straight into a disco-style strobe effect (assuming there's some music playing). Check the following for possible solutions: ... newer models have this option in the On Screen Display under Input Signal Selection. No signal. I set everything up but the Sync Box drops the connection about every 10 minutes. The lights always return to their " sync end setting" whether immediately or after 5-10 seconds of syncing. Hi everyone, I know there are a lot of complaints about the setup of the hue sync box, but I’m still on the fence considering one. 1. No Signal or your TV screen turned black, blue, or gray These issues may be caused by a variety of things. If you’re trying to add lights to your Hue Bridge, but it’s not finding … Press INFO on your remote. On the surface, the Sync Box looks like an expensive four-port HDMI cable switching box. Justin1 over 6 years ago. Press question mark to learn the rest of the keyboard shortcuts. TV signal drops until I reopen the Hue Sync … Bridge sync Fire up Hue Disco and follow the instructions to get connected — basically tapping the button on top of your Hue Bridge while the app is listening out for it. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. If it happens, it is really likely that your lights have stopped communicating with the bridge. The lights always return to their " sync end setting" whether immediately or after 5-10 seconds of syncing. as I'm a fan of ambilight I just bought an hue hdmi sync box and tried to set this up. Any help appreciated.Seems to drop the connection every twenty minutes or so. Honestly considering a return. Then go back to ready to sync. 4K does not work, yet. The sync box is acting like it is loosing the signal from the Apple TV or like it is not getting video signal from it; even though it is passing it through to the TV. That did not work. Enable enhanced Dolby Vision compatibility. Issue #3 – No Hue Connection. By using our Services or clicking I agree, you agree to our use of cookies. The device, called the Hue Play HDMI Sync Box, goes in between your TV and all the gadgets you plug into it, like a Blu-ray player, game console, or streaming box. I have a hue sync box, 2 hue bars, connected between my LG GX and my apple tv 4k, switch, and my xbox. Occasionally I can get the lights to sync for a minute or so before ending the sync. Mine especially has issues with Dolby Vision. My Philips TV screen went blank after a few minutes when NO INPUT SIGNAL message is displayed on screen; The picture in Philips TV on cable channel 21 may be noisy, have lines running through it, or do not have color Yeah I will for sure try those cables, for now I am using decent 4K cables. 4K DV is almost exactly at the upper limit of HDMI 2.0 bandwidth. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. ; If you see a banner showing a program title and description at the top of the screen, check when the program airs on the programming schedule. Download the Philips Hue App IOS Devices Supported iOS 8.0 and upwards on iPhone 4S, 5, 5S, 6, 6 Plus For Apple Home Kit compatibility only iOS 9.0 iPad 2, 3rd and 4th generation iPad Air 1, 2 iPad Mini 1, 2, 3 iPod touch 5th generation Android Devices Tested on Android 2.3 You must use very good cables between all components. Look inside the product. Cancel; If your TV stays in DV mode when syncing stops it may not necessarily be an issue, but I would suggest getting a 3-pack of Cable Matters 8K 48Gbps capable cables since they are known to be great quality and the price for the whole 3-pack is only ~$20. I then tried to get the app to find the bridge with no luck. I just bought a Sync Box from eBay. Cookies help us deliver our Services. My Hue bridge is connected and all lights are a constant blue.
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